Refund policy

If for any reason you are not fully satisfied with your order, we glad accept returns within 14 days of delivery.

To be eligible for a return:

• Items must be returned in the same condition they were received 
• Jewelry must be unworn, unused, with tags, and returned in it's original packaging
• Receipt or proof of purchase
• Returns requested after 14 days of delivery will not be accepted

To start a return, you can contact us at haifainfo.us@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please Note:

• There's a flat rate return shipping fee of $7

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at haifainfo.us@gmail.com.

 

You can always contact us for any return question at haifainfo.us@gmail.com.